Welcome to Maple Lotto Guide. These Terms and Conditions govern your use of our lottery ticket service. By registering for an account or using our services, you agree to be bound by these terms.
By accessing or using Maple Lotto Guide's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy. If you do not agree to these terms, you must not use our services.
You must be at least 19 years of age to create an account and purchase lottery tickets through our service. By registering, you confirm that you meet this age requirement.
Our services are available only to residents of Canada. You must be physically located in Canada at the time of ticket purchase. We use geolocation technology to verify your location.
You must have the legal capacity to enter into binding contracts. You must not be excluded from lottery participation under any self-exclusion program or legal prohibition.
To use our services, you must create an account by providing accurate, current, and complete information, including:
We may require you to verify your identity by submitting government-issued identification. This is necessary to comply with legal requirements and prevent fraud.
You are responsible for:
You may only create one account. Multiple accounts created by the same person will be subject to closure, and any associated winnings may be forfeited.
You may select lottery numbers manually or use our quick pick feature. Once a purchase is confirmed, ticket selections cannot be changed or cancelled.
All purchases must be paid in full at the time of order. We accept major credit cards, debit cards, and other approved payment methods. Payment processing is handled by secure third-party processors.
We implement responsible gaming limits on ticket purchases. You may set your own deposit and spending limits. We reserve the right to implement maximum purchase limits at our discretion.
After purchase, you will receive confirmation via email containing your ticket details. You are responsible for reviewing this confirmation for accuracy.
If a purchase fails due to payment issues, insufficient funds, or technical errors, no ticket will be issued, and no refund will be owed. We will notify you of failed purchases.
Winners will be notified via email and SMS. Smaller prizes will be automatically credited to your account. Larger prizes may require identity verification and completion of prize claim forms.
You must claim prizes within the time period specified by the relevant lottery corporation (typically 12 months from the draw date). Unclaimed prizes will be forfeited.
You are responsible for any tax obligations related to your winnings. In Canada, lottery winnings are generally not taxable, but you should consult with a tax professional regarding your specific situation.
In the event of a dispute regarding prizes, the decision of the official lottery corporation will be final and binding.
We do not charge service fees for standard lottery ticket purchases. However, the following fees may apply:
All applicable fees will be clearly disclosed before you complete a transaction.
You may request self-exclusion from our service at any time. Self-exclusion periods can be set for 6 months, 1 year, 5 years, or permanently. During self-exclusion, you will not be able to access your account or purchase tickets.
You can set daily, weekly, or monthly deposit limits. Limit decreases take effect immediately; limit increases require a 7-day cooling-off period.
We provide session time reminders and reality checks to help you monitor your play time and spending.
If you believe you have a gambling problem, please contact:
You agree not to:
We reserve the right to suspend or terminate your account at any time if:
Upon termination:
You may close your account at any time by contacting customer support. Any remaining balance will be refunded after pending transactions are settled.
All content on our website, including text, graphics, logos, images, and software, is the property of Maple Lotto Guide or its licensors and is protected by Canadian and international copyright laws. You may not:
To the fullest extent permitted by law:
You agree to indemnify and hold harmless Maple Lotto Guide, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
These Terms and Conditions are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
In the event of a dispute, you agree to:
We reserve the right to modify these Terms and Conditions at any time. We will notify you of material changes by:
Your continued use of our services after changes are posted constitutes acceptance of the updated terms.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Maple Lotto Guide regarding the use of our services.
For questions about these Terms and Conditions, please contact us:
Maple Lotto Guide Canada Inc.
Customer Service
Email: [email protected]
Phone: 1-800-XXX-XXXX
Mailing Address: [Address to be provided]
By creating an account and using Maple Lotto Guide's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You confirm that you are at least 19 years of age, are a resident of Canada, and have the legal capacity to enter into this agreement.
Maple Lotto Guide is operated by Maple Lotto Guide Canada Inc., a licensed lottery ticket service provider in Canada. We are committed to responsible gaming and compliance with all applicable Canadian lottery regulations.