Responsible Gaming

At Maple Lotto Guide, we are committed to promoting responsible gaming and ensuring that lottery participation remains a fun, entertaining activity. We believe in providing tools and resources to help you maintain control and play within your means.

1. Our Commitment

We are dedicated to:

• Providing a safe and secure gaming environment
• Offering tools to help you manage your play
• Preventing underage gambling (strictly 19+ only)
• Supporting those who may be experiencing gambling problems
• Promoting awareness of responsible gaming practices
• Complying with all Canadian responsible gaming regulations

2. What is Responsible Gaming?

Responsible gaming means playing lottery games in a way that:

• Is enjoyable and entertaining
• Fits within your budget and lifestyle
• Does not interfere with work, relationships, or daily responsibilities
• Does not cause financial, emotional, or social harm
• Remains under your control at all times

3. Guidelines for Healthy Play

3.1 Set a Budget

Before you start playing:

• Decide how much money you can afford to spend on lottery tickets
• Never spend more than you can afford to lose
• Treat lottery spending as entertainment, not investment
• Do not use money needed for bills, rent, food, or other essentials
• Set daily, weekly, or monthly spending limits and stick to them

3.2 Set Time Limits

Manage your time spent on lottery activities:

• Set a time limit for how long you'll spend selecting numbers or browsing
• Take regular breaks from gaming activities
• Balance lottery play with other hobbies and activities
• Don't let lottery participation interfere with work or personal commitments

3.3 Understand the Odds

Remember that:

• Lottery games are games of chance with very long odds
• The house always has an edge in the long run
• Past results do not influence future draws
• There is no guaranteed winning strategy
• Most people will lose more than they win over time

3.4 Don't Chase Losses

Important principles to remember:

• Accept that losing is part of playing lottery games
• Never try to win back money you've lost by spending more
• Don't increase your spending to try to recover losses
• Take a break if you're feeling frustrated or upset about losses

3.5 Keep Perspective

Maintain a healthy attitude towards lottery participation:

• Play for fun and entertainment, not to make money
• Don't rely on lottery winnings to solve financial problems
• Remember that winning is rare and largely based on luck
• Celebrate small wins but don't use them as justification to spend more

4. Tools and Features We Provide

4.1 Deposit Limits

Set limits on how much money you can deposit into your account:

• Daily Limits: Maximum amount you can deposit in a 24-hour period
• Weekly Limits: Maximum amount you can deposit in a 7-day period
• Monthly Limits: Maximum amount you can deposit in a 30-day period

Note: Limit decreases take effect immediately. Limit increases require a 7-day waiting period.

4.2 Spending Limits

Control how much you can spend on lottery tickets:

• Set maximum amounts for daily, weekly, or monthly ticket purchases
• Receive alerts when approaching your spending limits
• Automatically block purchases once limits are reached

4.3 Time Limits and Reminders

Manage your time spent on our platform:

• Set session time limits (e.g., 30 minutes, 1 hour, 2 hours)
• Receive reality check reminders at regular intervals
• View your total time spent on the platform each day/week/month

4.4 Self-Exclusion

If you need a break from lottery participation, you can self-exclude for:

• 6 months
• 1 year
• 5 years
• Permanent exclusion

During self-exclusion:

• Your account will be locked and inaccessible
• You will not be able to purchase tickets
• You will not receive promotional communications
• Any pending tickets will still be eligible for prizes
• Self-exclusion cannot be reversed during the chosen period

4.5 Account Activity History

Monitor your gaming behavior:

• View detailed transaction history
• See total deposits, withdrawals, and spending
• Track your wins and losses over time
• Review your ticket purchase patterns

4.6 Cool-Off Period

Take a short break without full self-exclusion:

• Temporary account suspension for 24 hours, 7 days, or 30 days
• Immediate effect with no waiting period
• Can be extended to longer-term self-exclusion if needed

5. Warning Signs of Problem Gambling

You may have a gambling problem if you:

• Spend more money on lottery tickets than you can afford
• Borrow money or sell possessions to buy lottery tickets
• Feel the need to hide your lottery spending from family or friends
• Neglect work, school, or family responsibilities due to lottery activities
• Try to win back losses by spending even more money
• Feel anxious, irritable, or restless when trying to cut back on play
• Use lottery play as an escape from problems or negative emotions
• Lie about the extent of your lottery spending
• Experience relationship problems due to gambling
• Feel guilty or ashamed about your gambling behavior

6. Getting Help

If you or someone you know is experiencing gambling problems, help is available. These resources are free and confidential:

6.1 Canadian Resources

6.2 Provincial Resources

• Ontario: ConnexOntario - 1-866-531-2600
• Quebec: Gambling: Help and Referral - 1-800-461-0140
• British Columbia: Problem Gambling Help Line - 1-888-795-6111
• Alberta: Alberta Health Services Addiction Helpline - 1-866-332-2322
• Manitoba: Addictions Foundation of Manitoba - 1-855-662-6605
• Saskatchewan: Saskatchewan Health Authority - 1-855-554-4325

7. For Family and Friends

If you're concerned about someone else's gambling:

• Express your concerns in a caring, non-judgmental way
• Provide information about available help resources
• Encourage them to seek professional support
• Set boundaries to protect yourself and your finances
• Consider seeking support for yourself through Gam-Anon (for family members)

8. Underage Gambling Prevention

We have zero tolerance for underage gambling:

• Strict age verification (19+) at registration
• Regular identity checks and monitoring
• Education about the legal age requirement
• Immediate account closure for underage users
• Cooperation with authorities on underage gambling issues

9. Employee Training

Our team is trained to:

• Recognize signs of problem gambling
• Provide information about responsible gaming tools
• Direct users to appropriate help resources
• Handle self-exclusion requests professionally and confidentially
• Maintain a supportive, non-judgmental approach

10. Marketing and Advertising Standards

We commit to responsible marketing practices:

• No targeting of minors or vulnerable populations
• Clear display of age restrictions (19+) in all advertising
• Inclusion of responsible gaming messaging
• No glamorization of excessive gambling
• Honest representation of winning odds
• Respect for self-excluded individuals' preferences

11. How to Set Limits

To set responsible gaming limits on your account:

1. Log in to your Maple Lotto Guide account
2. Navigate to "Account Settings" → "Responsible Gaming"
3. Choose the type of limit you want to set
4. Enter your desired limit amount or time
5. Confirm your settings

You can also contact our customer support team for assistance with setting limits or self-exclusion.

12. Contact Our Responsible Gaming Team

For questions about responsible gaming, setting limits, or self-exclusion, contact us:

Maple Lotto Guide
Responsible Gaming Department
Email: [email protected]
Phone: 1-800-XXX-XXXX
Available: Monday-Friday, 9 AM - 8 PM ET