Privacy Policy

At Maple Lotto Guide, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our lottery ticket service.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we collect the following personal information:

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address and province of residence
• Payment information (processed securely through third-party payment processors)
• Government-issued ID information (for identity verification and compliance)
• Transaction history and lottery ticket purchases

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and geographic location
• Browser type and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process your lottery ticket purchases, verify your identity, and manage your account
• Age Verification: To ensure compliance with Canadian lottery regulations requiring users to be 19 years or older
• Payment Processing: To process transactions and prevent fraud
• Communication: To send you important updates, draw results, winning notifications, and customer support responses
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements
• Responsible Gaming: To implement responsible gaming measures and self-exclusion programs
• Service Improvement: To analyze usage patterns and improve our services
• Security: To protect against unauthorized access, fraud, and other security risks

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Identity verification services
• Cloud storage and hosting providers
• Customer support platforms
• Email and SMS notification services

3.2 Lottery Corporations

We share necessary information with official lottery corporations to process your ticket purchases and facilitate prize claims.

3.3 Legal Obligations

We may disclose your information when required by law, including:

• In response to court orders, subpoenas, or legal processes
• To comply with regulatory requirements and licensing obligations
• To protect our rights, property, or safety, or that of others
• To investigate fraud or security incidents

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your personal information:

• Industry-standard encryption (SSL/TLS) for data transmission
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Multi-factor authentication for account access
• Monitoring for suspicious activities and fraud prevention

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, regulatory, and tax obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain records for responsible gaming programs

You may request deletion of your account, subject to our legal retention obligations.

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Withdrawal of Consent: Withdraw consent for certain uses of your information
• Objection: Object to certain processing activities
• Data Portability: Request your data in a structured, commonly used format

To exercise these rights, please contact our Privacy Officer using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites, including responsible gaming resources and lottery corporation sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are strictly for individuals 19 years of age or older. We do not knowingly collect information from anyone under 19. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

10. International Data Transfers

Your information is primarily stored and processed in Canada. If information is transferred outside Canada, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Maple Lotto Guide Canada Inc.
Privacy Officer
Email: [email protected]
Phone: 1-800-XXX-XXXX
Mailing Address: [Address to be provided]

13. Complaint Process

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Our Privacy Officer (contact information above)
• The Office of the Privacy Commissioner of Canada: www.priv.gc.ca

By using Maple Lotto Guide services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.